Gather Momentum for Progress, Plan Ahead for Win‑Win Results

Pangshi August Sharing Session

To enhance employees’ ability to analyze common foreign‑trade after‑sales issues and identify flexitanks, as well as improve customer conversion rates, Pangshi Group held the August Sharing Session on the afternoon of August 16.

Speaker: Hao Biao, Business Division One

Drawing from his personal experience, Hao Biao reminded everyone: while enjoying the advantages and convenience brought by flexitanks, corresponding risks must also be borne. Do not opt for low‑cost small freight forwarders or unreliable flexitank suppliers merely for lower prices. Sales personnel must understand the working principles and correct installation requirements of flexitanks, strictly control every step of the transportation process, and follow the corporate philosophy of pursuing “zero‑risk” shipments. In addition, Hao Biao elaborated on flexitank operating principles and relevant knowledge, aiming to help more colleagues avert risks in flexitank shipments.

Speaker: Zhu Beilei, Business Division Two

Based on her own after‑sales cases, Zhu Beilei summarized two key points. First, stay calm when problems arise. Gather sufficient evidence, identify key causes of the issue, and propose reasonable solutions to maximize benefits without being swayed by customers. Second, standardize container loading. Freight forwarders shall guarantee cargo integrity and keep loading photos on file. Containers for bagged goods must be clean, tidy and free of impurities.

Speaker: Li Xiaohong, Business Division Three

According to Li Xiaohong, improving customer conversion rates requires analyzing sales data, sorting out and defining customer development workflows, and focusing on customer relationship management. It is vital to screen high‑quality customers with stable purchasing patterns and understand their procurement cycles. Pain points can be identified from target customers’ purchasing behaviors and daily communications so as to seize opportunities at specific stages.

Hao Biao and Zhu Beilei’s sharing on product after‑sales and packaging issues helps sales staff avoid most packaging‑related risks. Meanwhile, Li Xiaohong’s approaches to lift customer conversion rates brought valuable insights to all participants. This session concludes here. Let us look forward to more wonderful content in the next sharing session.